Returns & Refunds
When a refund can be processed through MyBiznest, how to request one, and what happens with payments made outside the platform.
1. The business sets the policy
Every business on MyBiznest publishes its own cancellation, return, and refund policy. That policy is shown to you before you confirm a booking or place an order, and a copy of it is stored with the completed transaction.
This MyBiznest policy explains what the platform can and cannot do. It does not replace the business's own policy or any consumer rights you have by law.
2. Which payments can be refunded through MyBiznest
Only payments successfully processed through MyBiznest using Stripe are eligible for refund processing through MyBiznest. For those payments we hold a verified payment record, so a full or partial refund can be issued back to the original card.
Payments made directly to a business or otherwise outside MyBiznest — including cash, external payment apps, bank transfers, or card payments the business processes independently — are not processed, verified, monitored, or tracked by MyBiznest and are not eligible for refunds through MyBiznest.
Any refund involving an off-platform payment must be handled directly between the customer and the business. MyBiznest has no payment record to reverse and cannot confirm whether such a payment was made, how much was paid, or whether a refund was given.
Being eligible for a refund does not guarantee a refund. Refunds through MyBiznest and Stripe remain subject to the applicable business refund and cancellation policy, the MyBiznest Terms of Service, Stripe and card-network requirements, and applicable law.
3. Requesting a refund or cancellation
For a direct payment, the request is still recorded and routed to the business, but the money must be returned by the business itself — MyBiznest cannot process it.
- Open the booking or order in your account, or through your secure guest link if you checked out as a guest.
- Use the refund or cancellation option to send the request to the business, with a reason and any supporting detail.
- The business reviews the request against its published policy and responds through MyBiznest. You will be notified of the outcome.
- For eligible online payments, an approved refund is issued through Stripe to the original payment method.
4. Timing and amounts
Approved online refunds are submitted to Stripe immediately. Banks typically return funds to the original card within five to ten business days.
Partial refunds are supported. When part of an online payment is refunded, the MyBiznest service fee on that payment is reversed in the same proportion.
Refunds are made in the original currency to the original payment method. We cannot redirect a refund to a different card or account.
5. Services and appointments
Cancellation windows, deposits, late-arrival rules, and no-show charges are set by each business and shown before you confirm.
If a business cancels a confirmed booking that you paid for online and no replacement is agreed, you are entitled to a refund of the amount paid for that booking.
6. Products
Return windows, condition requirements, and who pays return shipping are set by the business and stated in its policy.
Items that arrive damaged, faulty, or materially different from the listing should be reported to the business promptly through MyBiznest messaging, with photos where possible.
Custom, perishable, personalised, and hygiene-sensitive items may be non-returnable where the law permits.
7. If you and the business cannot agree
Raise the issue through MyBiznest support. For eligible online payments, MyBiznest may review the transaction record and the policy snapshot taken at the time of purchase, and may issue a refund where the business is unresponsive or clearly in breach.
Card chargebacks are covered by the Disputes & Chargebacks policy. Please use the refund process first — it is faster and does not risk your account.
8. Changes
The version number and effective date at the top of this page show the current release. The version of this policy that applied at the time of your booking or order is stored with that transaction and is the one that governs it.
Questions can be sent to support through the MyBiznest Help Center.