Community / Review Guidelines

1. Be respectful

MyBiznest is used by small businesses, their staff, and their customers. Communicate as you would in person: clearly, honestly, and without abuse.

Harassment, threats, discrimination, hate speech, sexual harassment, and targeting someone's race, religion, gender, sexuality, disability, or nationality are not tolerated anywhere on the platform.

2. Who can leave a review

Reviews may only be left by a customer who actually booked or ordered from that business through MyBiznest, and should describe that real experience.

One review per transaction. Update your existing review rather than posting duplicates if your view changes.

3. What a review must not contain

• Personal information about staff or other customers, including phone numbers, addresses, or photographs taken without consent.
• Profanity aimed at a person, slurs, threats, or accusations of crime presented as fact.
• Content about something other than your experience with that business, such as political campaigning or spam.
• Promotional links, referral codes, or attempts to advertise a competing business.
• Photos or video you do not have the right to post.

4. No incentives or manipulation

Businesses may invite customers to leave a review but must never offer discounts, refunds, gifts, or any other benefit in exchange for a review or for removing one.

Writing reviews for your own business, asking friends or staff to post reviews, and posting negative reviews of competitors are all prohibited and may result in suspension.

5. Business replies

Businesses may publicly reply once to each review. Replies should be professional and must not disclose private customer information, including health, payment, or address details.

Pressuring a customer to change or delete a review is a breach of these guidelines.

6. Messaging

Use platform messaging for the booking, order, or enquiry at hand. Do not send unsolicited marketing, chain messages, or attempts to move a listed online transaction off-platform to avoid fees.

Do not share other people's private information, and do not send content that would breach the Prohibited Products & Services policy.

7. Reporting and enforcement

Anyone can report a review or a message. Reports are reviewed by MyBiznest, and content that breaches these guidelines may be hidden or removed.

A review is not removed simply because a business disagrees with it. Genuine negative feedback that follows these guidelines stays published.

Repeated breaches can lead to loss of review privileges, restricted messaging, or account suspension.

8. Changes

The version number and effective date at the top of this page show the current release. Questions can be sent to support through the MyBiznest Help Center.